Last updated: 20 September 2025

At InMotion Kiwi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inmotion.kiwi, which operates on the Shopify platform.

This policy complies with the New Zealand Privacy Act 2020, and takes into account how Shopify collects and processes information as part of our service provider.

1. Information We Collect

We may collect the following types of personal information:

• Information you provide directly
• Name, email address, phone number, shipping and billing addresses.
• Payment details (processed securely by Shopify or third-party payment providers, not stored by us directly).
• Account login details, if you create an account.
• Information you provide when contacting us or signing up to marketing communications.
• Automatically collected information (via Shopify and cookies)
• When you access our website, Shopify automatically collects:
• Information about your device and browser (IP address, operating system, type/version of browser).
• Your browsing activity (pages viewed, links clicked, search terms, referring site).
• Approximate location (derived from IP address).
• Cookies and similar technologies to track your session, remember your cart, and analyse site use.

2. How We Collect Information

• Directly from you when you place an order, register, or contact us.
• Automatically through Shopify when you browse or interact with the site.
• Through third-party services integrated into our store (e.g. payment providers, shipping carriers, email marketing tools).

3. Use of Cookies

• Shopify uses cookies and similar technologies to:
• Enable essential site features (e.g. shopping cart, checkout).
• Analyse site performance and improve user experience.
• Provide personalised advertising (if applicable).

You can manage cookies through your browser settings, though some features (like checkout) may not function properly without them.

4. How We Use Your Information

• We use your personal information to:
• Process and fulfil your orders, payments, and deliveries.
• Communicate with you about your purchases, support queries, and updates.
• Send marketing emails or promotions (if you have opted in).
• Improve and personalise our website, services, and customer experience.
• Detect and prevent fraud, and comply with legal obligations.

5. Disclosure of Your Information

We share your information only as necessary:

• With Shopify, who hosts our online store and provides our e-commerce infrastructure. Shopify stores your personal information on secure servers and may process data outside New Zealand - see Shopify’s Privacy Policy
• With third-party providers (payment gateways, shipping companies, marketing platforms) to fulfil orders and operate the website.
• If required by law, regulation, or legal process.
• To protect our rights, property, or safety, and that of others.
• We never sell or rent your personal information.

6. Data Storage, Security & Retention

• Shopify securely stores your information using industry-standard security measures.
• Payment card details are encrypted and handled securely by Shopify or the selected payment gateway.

We retain your information only as long as necessary for business and legal purposes.

7. International Data Transfers

Because Shopify is a global company, your personal information may be transferred and stored outside New Zealand. Where this occurs, Shopify ensures your information is protected to standards comparable to the New Zealand Privacy Act 2020.

8. Your Rights (NZ Privacy Act 2020)

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of your personal information.
• Request deletion of your personal information (where applicable).
• Withdraw consent to marketing communications at any time.
• Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise your rights, contact us using our contact form.

9. Marketing Communications

• We will only send you marketing messages if you opt-in.
• You can unsubscribe at any time using the link in the email or by contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

For questions, concerns, or privacy requests, please contact us using our contact form.